Frequently Asked Questions

Please email any questions to info@maxjewelryinc.com.



1) How do we make an order online? 

You may choose to pay online through our supported merchants like Amex, Visa, etc. 

You also have the 2nd option to complete your purchase over the phone. You will not be billed on checkout. Instead, your order will be forwarded to us. A support staff will receive your order and follow up with you over the phone to review and complete your order. You have the option at this point to discuss payment terms and shipping arrangements.

 2) Shipping / Delivery

All our products come with free overnight shipping anywhere in the USA. Return shipping cost is covered by us only within North America, within the three day return allotment. We will provide the tracking code. Please provide us any instructions a head of time to ensure your package reaches you quickly and safely. All shipments are insured and secured. Tracking information to be supplied. For custom shipping arrangements please let us know.


Returns and exchanges valid within three days of receiving your purchase.  We will cover expedited return shipping costs. Importantly, product tag must remain intact with the original copy of the purchase receipt provided - within the three day return allotment.

Kindly call or email us immediately should you wish to return or exchange your purchase so we may assist you quickly through the process. Contact support@maxjewelryinc.com / +1 212.391.9335



1) Wholesale Inquiries

For wholesale business inquiries, promotions, partnership opportunities, please email us at info@maxjewelryinc.com.  

2) Appointments

Interested in acquiring and reviewing our jewelries for your store?  Setup an appointment to review and inspect our collection.  We are open to travelling depending on the time and location, or you may drop by at our booth.  We are located at 34 West 47th St. NY, NY  USA, 10036. Shop / Showroom booth #26.